Re: [IRCA] Good News re Eton E1!

[C & T Dorn <cdorn@xxxxxxxxx>]

Craig,

I'm glad they stood by you. They should really. Unfortunately, I've 
heard of many display failures with the E1. Otherwise, it seems to be an 
excellent performer. That R8A will outlast the E1 by many days. I really 
wish they made electronics they way they used to, but consumer demand 
has driven the reliability quotient down. Hope the radio performs well 
for a long stretch for you.

Chris (more a Drake than Eton fan)




C B wrote:
> I purchased an new Eton E1 in August of '06. I have
> been very happy with the radio. The radio performed
> admirably at Grayland last year. It is the best
> overall performing portable radio I have owned and I
> have owned many. Recently the E1 developed display
> problems. I called Eton to check on a recall issue
> which I had recently learned about. I found out that
> the recall issue had already been resolved in my radio
> before I bought it. While speaking to the Eton rep, I
> mentioned that my E1 had developed a display problem.
> Even though the 1 year warranty had expired by one
> month, the Eton representative stated "That's close
> enough" and authorized full no cost repairs to the E1.
> I was obviously very pleased. I sent the radio to
> Drake in Ohio and the radio returned good as new in
> about two weeks. The display problem was fixed and
> Drake conducted a full function test on the radio.
>
> My hat's off to Eton for going "the extra mile" when
> they weren't obligated to. My hat's also off to Drake
> for the quality work and quick turnaround on the
> repair.
>
> I just thought that credit should go where credit's
> due. These are, INMHO, a couple of great companies to
> do business with. They make great radios, too! I also
> have a Drake R8-A, another great unit.
>
> In this day and age of diminishing customer support,
> what a refreshing experience!
>
> 73
>
> Craig Barnes
> Wondervu, CO
>
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