Re: [Swprograms] PRI Gone from Sirius

["Richard Cuff" <rdcuff@xxxxxxxxx>]

I wonder if XM offered exclusivity deals for some of the flagship PRI
programs such as "This American Life" -- it's now on XMPR.

John, have you checked out any of the message boards at Sirius Backstage?

I've sent a note off to Customer Care as well as Media Relations;
we'll see if my luck is any better.

A disappointment, to be sure.

Richard Cuff / Allentown, PA  USA

On 9/26/06, John Figliozzi <jfiglio1@xxxxxxxxxxxx> wrote:
> According to an e-mail message from Sirius called "Behind the Mic",
> PRI has been dropped from the Sirius line-up.  No explanation
> whatsoever given.  It should be mentioned here that Sirius now
> apparently outright lies to its customers.  Here's a June 24 e-mail I
> received from Sirius Customer Care stating unequivocally that PRI was
> not going to be dropped.
>
> > Dear John,
> >
> > Thank you for contacting SIRIUS regarding Talk // Channel 136 and News
> > // Channel 141.  We understand you are wondering about the name
> > change,
> > and if we are getting ready to take it off the air.  We are happy to
> > help you.
> >
> > We have not been informed of the reason behind the name change of
> > those
> > channels.  Don't you worry, John, we have no intention of removing
> > those
> > channels from our programming line up.  We apologize if this has
> > caused
> > you any frustration.
> >
> > We are committed to providing you with the best in customer care.  If
> > you have any more questions, please feel free to contact SIRIUS
> > Customer
> > Care.  For your convenience, we are available 24 hours a day, 7 days a
> > week at:
> >
> > 1-888-539-SIRIUS (7474)
> >
> > As well as by email at:
> >
> > www.sirius.com/customercare
> >
> > Sincerely,
> >
> > Debra G
> > SIRIUS Customer Care
>
> So much for that.  Evidently Debra G. was not clued in by Sirius
> management which gives her the protection of plausible deniability, I
> suppose.  Perhaps "Customer Care" should change its name to "Customer
> Manipulation".  Previously, it had promised over the period of a year
> that "The Globe", a world music channel, was going to be introduced
> "shortly".  It never happened and no explanation was ever provided.
> When a Sirius press relations representative, Rebecca Schnall, was
> contacted for explanation, she not only declined the opportunity to
> do so but directed this reporter in future to contact customer care
> only--which could not provide an explanation because they were not
> supplied one by management.
>
> Why press relations will not explain its programming decisions to a
> reporter is a mystery to me.  What escapes me further is how a
> service that charges its customers monthly for service does not feel
> it owes them even a cursory explanation for the decisions it makes--
> apparently in a vacuum.  I've been a subscriber since almost the
> beginning of the service and have never once been polled about my
> preferences.
>
> BBC Mundo has also been dropped in favor of the lesser regarded CNN
> in Spanish.  Eight other services have been added including a second
> all Catholic network (!?) and several channels that had been
> available only in Canada.  The Metropolitan Opera channel replaces
> Classical Voices.
>
> If you detect a certain frustration in the tone of this message, you
> are most perceptive.
>
> John Figliozzi
> Monitoring Times magazine
>
>
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